Friday, November 20, 2009

Seat review: Emirates A380

The following article originally appeared in TravelWeekly Australia

Justin Wastnage travelled on the Emirates A380 from Sydney to Dubai in business class. Here's how he rated it.

LOUNGE: Attempting to leave Sydney during the Great Dust Storm of 09, my flight was always going to be delayed. Whiling away two hours in the Emirates lounge was a pretty painless way of doing so. The food is the stand-out, featuring a hot buffet with comfort food like shepherd's pie alongside Moroccan tajine and poached salmon. There is great Middle Eastern fare to try as well. The décor of gold trims on the wooden partitions may be a little gaudy to many, but all the usual lounge ingredients are there. 8/10

SEAT: The vast real estate available to airlines flying the A380 is used in different ways. Emirates has gone for a pod-like module that has a myriad of compartments and a minibar for each passenger. Couples have two conjoined seats, while singles have window pods. Considering the aircraft only entered into service earlier this year, some of the plastics and materials looks a little scuffed already and the seat was impossible to escape from. The interlocking table also makes it impossible to escape during the lengthy meal service. Once converted into a lie-flat bed and covered with a mattress, the bed is one of the most comfortable I have slept in. As with the lounge, the brass and pastel styling might be more suited to Middle Eastern tastes. 8/10

SERVICE: The multinational cabin crew all seemed to gel together and at times you felt like you were part of their gang as they laughed and joked. Service was very friendly and efficient without being fawning or obsequious. However, the drinks service for all meals was extremely slow; meaning a main meal with no wine and breakfast without coffee. 7/10

EXTRAS:The amenities kit features Bulgari toiletries plus the men's kit has none other than a Taylor's of Old Bond Street razor, raising the bar for others who give away plastic disposables. The biggest extra on the Emirates A380 is the huge bar. Pioneered by Virgin Atlantic, the in-flight bar is now perfected. Rather than standing around or perching on bar stools, the Emirates bar provides two long couches ideal for socialising. 9/10

FOOD:The great start made in the lounge is built upon in the air. Braised beef is a staple of airline cuisine, but the Emirates cut was excellent quality. The dessert was light and there was a good choice of healthier meals too. Once again, the Arabic cuisine such as the hummus and olives with flat bread was excellent. 8/10

ENTERTAINMENT: From the wide screen television to the noise cancelling headphones, Emirates shows its class from the moment you arrive. Add in a wireless remote control tablet and over 600 television channels and you've got one of the best systems going. For me the standout was the quality of the Bose headphones which amplified subtleties in albums I have already listened to hundreds of times. Sadly my wifi remote control malfunctioned and the USB stick did not support iPod format content, but I did manage to view my photos as a slideshow. 9/10

OVERALL RATING: 81%
The seat is big and impressive, the entertainment fantastic and the bar a stand-out. Small problems in service and technology hamper the offering, but the Emirates A380 is still one of the best business classes flying.

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